Privacy Policy

SMS Remindful, operated by SaaSyful LLC ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS appointment reminder service ("Service").

We use your information to:

• Provide, maintain, and improve the Service
• Send SMS appointment reminders on your behalf
• Process payments and manage subscriptions
• Communicate with you about the Service (updates, support, security alerts)
• Monitor and analyze usage to improve user experience
• Prevent fraud and enforce our Terms of Service
• Comply with legal obligations

We may share your information with:

• Twilio: Our SMS delivery provider, to send messages on your behalf
• Stripe: Our payment processor, to handle billing securely
• Google: To access your calendar data (only with your explicit authorization)
• Firebase/Google Cloud: Our database and hosting provider
• Clerk: Our authentication provider
• Legal authorities: When required by law, court order, or to protect our rights

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication via Clerk
• Access controls and least-privilege principles
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your information as follows:

• Account data: Retained while your account is active
• SMS logs: Retained for 90 days for troubleshooting and compliance
• Appointment data: Synced appointments are retained while your account is active

You may request deletion of your data at any time by contacting us at hey@getsmsremindful.com. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law.

In the event of a data breach that affects your personal information, we will:

• Notify affected users via email within 72 hours of becoming aware of the breach
• Provide details about the nature of the breach and data affected
• Describe the measures we are taking to address the breach
• Provide recommendations for steps you can take to protect yourself
• Report to relevant authorities as required by applicable law

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Disconnect your calendar integration at any time
• Cancel your subscription and close your account

To exercise these rights, contact us at hey@getsmsremindful.com.

This section applies only if you are a healthcare provider subject to HIPAA.

SMS Remindful is not a HIPAA-covered entity or business associate. While we implement security measures to protect data, healthcare providers using our Service are responsible for ensuring their use complies with HIPAA requirements.

Recommendations for healthcare providers:

• Limit message content to appointment date, time, and your business name
• Do not include diagnosis, treatment, or other PHI in calendar events
• Obtain appropriate patient consent for SMS communications
• Consult with your compliance officer regarding your use of the Service

You are responsible for obtaining proper consent from clients before sending them SMS messages through our Service, in compliance with the Telephone Consumer Protection Act (TCPA).

Recipients can opt out at any time by replying STOP to any message. We automatically process opt-out requests, add the number to a suppression list, and prevent future messages to that number.

We use essential cookies to maintain your session and preferences. We may use analytics services to understand how users interact with our Service. These are necessary for the Service to function properly.

You can control cookie settings through your browser, but disabling cookies may affect Service functionality.

Our Service may contain links to third-party websites (e.g., Stripe for billing, Google for calendar). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Our Service is intended for businesses and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

By using the Service, you consent to the transfer of your information to the United States and other jurisdictions. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hey@getsmsremindful.com.

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or our data practices, please contact us at: hey@getsmsremindful.com

SaaSyful LLC
Email: hey@getsmsremindful.com